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B2B SaaS Customer Success: A Comprehensive Guide
Conversion and retention best practices using customer success for customer onboarding, feedback, KPI monitoring, and more.
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B2B SaaS Customer Surveys: The Complete Guide
The best practices and the right questions to ask at the right time to get the best data to measure customer satisfaction from surveys such as CSAT, NPS, CES, and more.
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B2B SaaS Onboarding: The Definitive Guide
This is a complete guide to onboarding. Learn exactly how to optimize UX, copywriting, emails and customer service in 2024.
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How Customer Fitted helped Refiner increase ARPA by 46% with customer research. Plus, more copywriting wins.
How Customer Fitted helped Refiner increase ARPA by 46% with customer research, positioning strategy, and copywriting.
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What Is Jobs-To-Be-Done? And How To Do It Right
This playbook includes the definition of Jobs-To-Be-Done, questions you can use, email templates to find customers to survey or interview, and best practices.
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The Best Way To Personalize SaaS Onboarding [w/ Notion And Airtable Case Studies]
Overview of the onboarding of Notion and Airtable to find their strenghs and weaknesses and how to craft the best SaaS onboarding experience.
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Why you need product/customer fit, not product/market fit
Many businesses will never reach product/market fit because their markets are too big. Segmenting and achieving product/customer fit is the way to go.